FAQ
Overview
These Terms of Service govern your use of nevellora.com and purchases made through the website. Please read them together with the policies published on our website before using our services or placing an order.
Nevellora is owned and operated by Chongqing Qianbainuo Technology Co., Ltd.
Using Our Services
Use the website lawfully and provide accurate information. Do not impersonate others, submit fraudulent information, introduce harmful software, access systems without authorization, or disrupt website operations.
Products and Orders
Review product descriptions, available options, prices, and your order total before purchasing. Ensure your contact information, billing details, and shipping address are complete and correct.
Payment
Select an available payment option at checkout. You must be authorized to use your chosen payment method. Contact us if you have questions about a payment or charge.
Shipping, Returns, and Refunds
Shipping arrangements and return or refund conditions are described in our Shipping Policy and Return & Refund Policy. Please review those policies before ordering.
For assistance with an order, email us with your order number and a description of the issue.
Product Use and Website Content
Follow the instructions and warnings supplied with each product. Do not commercially reproduce website materials without the relevant rights holder’s permission, except where permitted by law.
Consumer Rights
These Terms do not exclude any consumer rights or remedies that cannot legally be excluded.
Contact Us
Brand Name: Nevellora
Company Name: Chongqing Qianbainuo Technology Co., Ltd.
Registered Address: No. 9, 13th Floor, Zhongke Building, No. 32 Taibai Avenue, Fuling District, Chongqing, China (Self-declared)
Email: service@nevellora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.