Shipping Policy
Last updated: October 15, 2026
This Shipping Policy applies to orders placed through nevellora.com. Nevellora is owned and operated by Chongqing Qianbainuo Technology Co., Ltd.
Placing an Order
Select your items, add them to your cart, and complete checkout. Before submitting payment, review your selected products, delivery address, shipping charges, and final order total.
Shipping Destinations
Standard shipping is available to eligible destinations in the United States. Available shipping options and any geographic restrictions are displayed at checkout before payment.
Order Processing and Delivery
Orders are typically processed within 1–3 business days after payment confirmation. Standard shipping generally takes 5–12 business days after dispatch, giving an estimated total delivery time of 6–15 business days.
Your order will be shipped to the delivery address provided at checkout. Please ensure this address is complete and accurate. Contact us promptly if a correction is needed; changes cannot be guaranteed after dispatch.
Delivery timeframes are estimates, not guaranteed dates. Carrier disruptions, customs processing, holidays, or severe weather may cause delays.
Fulfillment and Shipping Origin
The shipping origin is the fulfillment location used for your order and may differ from our registered company address. For information about your order’s shipping origin, please contact service@nevellora.com.
Free Shipping
Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.
Shipping Fees
For orders below US$49, shipping charges are calculated at checkout based on the destination, package contents, and available shipping method. Applicable charges are displayed before payment.
Tracking and Delivery Issues
After dispatch, we will email you a shipping confirmation with available tracking information.
If tracking has not updated for an extended period, your package exceeds the estimated delivery timeframe, or it appears lost, email service@nevellora.com with your order number and available tracking details. We will investigate with the carrier and help arrange an appropriate resolution.
If tracking shows “Delivered” but you cannot locate your package, please contact us. A delivered status alone does not prevent us from reviewing your issue.
Inspect your order upon arrival. If any item is damaged, incorrect, or missing, contact us promptly with a description and relevant photographs of the items and packaging.
How to Return an Item
To request a return, email service@nevellora.com with your order number, the item you wish to return, and the reason. Please wait for approval and return instructions before shipping the item to the address provided by our customer service team.
The registered company address below is not a return address. Return eligibility, deadlines, and shipping costs are explained in our Return & Refund Policy.
How to Request a Refund
Email service@nevellora.com with your order details and the reason for your refund request. For returns, we will review the returned item and notify you of the refund decision. Approved refunds are issued to the original payment method, subject to our Return & Refund Policy.
Contact Us
For questions about purchases, shipping, delivery, returns, or refunds, please contact our customer service team using the details below.
Brand Name: Nevellora
Company Name: Chongqing Qianbainuo Technology Co., Ltd.
Registered Address: No. 9, 13th Floor, Zhongke Building, No. 32 Taibai Avenue, Fuling District, Chongqing, China (Self-declared)
Email: service@nevellora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.