Privacy Policy
Last updated: October 15, 2026
This Privacy Policy explains how Nevellora handles personal information provided when you place an order or contact us through nevellora.com.
Nevellora is owned and operated by Chongqing Qianbainuo Technology Co., Ltd.
Nevellora is an online retail store operated by Chongqing Qianbainuo Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through nevellora.com.
Information You Provide
When you contact us or make a purchase, we receive the information you submit, such as your name, email address, billing and delivery details, order information, and customer service messages.
How Information Is Used
We use this information to handle orders, respond to inquiries, address return or refund requests, and maintain necessary business records.
Purchases, Delivery, Returns, and Refunds
How to Purchase: Select your items at nevellora.com and complete checkout with your contact, shipping, and payment details.
How to Receive Your Order: Your order will be shipped to the delivery address provided at checkout. Please ensure this address is complete and accurate. For delivery questions or missing packages, contact service@nevellora.com with your order number.
How to Request a Return: Email service@nevellora.com with your order number and reason for returning. Contact us for return instructions and the correct return address before sending any items.
How to Request a Refund: Email service@nevellora.com with your order number and the reason for your request. Our customer service team will explain the applicable conditions and next steps.
Information Sharing
Where necessary to complete your transaction, relevant information may be disclosed to parties involved in payment processing or delivery. Information may also be disclosed when required by law.
Retention and Security
Personal information is retained for the purposes described above and applicable recordkeeping requirements. Please do not email passwords, verification codes, or complete payment card details.
Your Choices
Depending on applicable law and your circumstances, you may have rights to request access, correction, deletion, or a copy of your personal information, or to opt out of certain processing.
Send privacy requests to service@nevellora.com with “Privacy Request” as the subject. Identity verification may be necessary for some requests. Applicable legal deadlines and exceptions govern their handling.
Contact Us
For order issues, delivery questions, returns, refunds, or privacy concerns, contact our customer service team using the details below.
Brand Name: Nevellora
Company Name: Chongqing Qianbainuo Technology Co., Ltd.
Registered Address: No. 9, 13th Floor, Zhongke Building, No. 32 Taibai Avenue, Fuling District, Chongqing, China (Self-declared)
Email: service@nevellora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.