Return & Refund Policy
Last updated: October 15, 2026
This policy applies to purchases made through nevellora.com. Nevellora is owned and operated by Chongqing Qianbainuo Technology Co., Ltd.
How to Purchase and Receive Your Order
Select your items, add them to your cart, and complete checkout using an available payment method. Please review your order and provide an accurate email address and delivery address.
Orders are shipped to the delivery address provided at checkout. Please refer to our Shipping Policy for delivery details. For missing orders or delivery issues, email service@nevellora.com with your order number.
Return Window
You may request a return within 30 calendar days after delivery.
Return Eligibility
For change-of-mind or personal-preference returns, items must be unused, unworn where applicable, undamaged, and in their original condition, with all original packaging, labels, and accessories included. Proof of purchase is required.
If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly. The unused-item and original-packaging requirements for change-of-mind returns do not prevent you from reporting these issues.
How to Request a Return
Email service@nevellora.com with your order number, the item you wish to return, and the reason for your request. For product issues, include photographs or videos showing the issue and packaging where relevant.
Our customer service team will review your request and provide the next steps. Please wait for approval and instructions before returning anything.
Return Address
After approval, we will provide the appropriate return address and shipping instructions.
Please do not send returns to the registered company address listed below; it is not a return address.
Return Shipping and Fees
Customers pay return shipping costs for change-of-mind or personal-preference returns.
For confirmed items that arrive damaged, defective, incorrect, or materially different from their description, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you. If a return is required, we will cover reasonable return shipping costs or provide a prepaid return method. Please contact us before arranging return shipping.
We do not charge a restocking fee for approved returns.
Refund Timing and Method
After receiving and inspecting your authorized return, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection.
If we confirm that no return is required, an approved refund will be issued within 5–10 business days after confirmation.
Your bank or payment provider may require additional time to display the refund. For delayed refunds, contact service@nevellora.com with your order number.
Consumer Rights
Nothing in this policy limits your mandatory consumer rights under applicable law.
Contact Us
For purchase, delivery, return, or refund assistance, please contact our customer service team.
Brand Name: Nevellora
Company Name: Chongqing Qianbainuo Technology Co., Ltd.
Registered Address: No. 9, 13th Floor, Zhongke Building, No. 32 Taibai Avenue, Fuling District, Chongqing, China (Self-declared)
Email: service@nevellora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.